baj8 Privacy Policy — Your Information, Fully Protected

1 Introduction

Baj8 (hereinafter referred to as "we", "us", or "the platform") is a trusted online gaming and betting platform in Bangladesh. We believe that every user's personal data belongs to them, and protecting it is our foremost responsibility.

This Privacy Policy has been prepared in accordance with applicable laws in Bangladesh and international data protection standards. It explains in detail how the information you provide while using baj8's website, mobile app, or any other digital channel is handled.

We never sell or transfer your data to third parties without your consent. The core purpose of our Privacy Policy is to let you enjoy our platform with complete peace of mind, free from any concerns about your data.

2 What information is collected

Baj8 collects the following categories of information to deliver its services. Every piece of data we collect has a specific purpose — we do not collect anything beyond what is necessary.

In addition to the above, records of any live chat or email conversations you have with us may be retained. This is primarily for service quality improvement and dispute resolution purposes.

3 How Information Is Collected

Baj8 collects your information in several ways. We are always transparent about this, so you know exactly when your data is being collected.

• Directly from you: You provide information directly when completing registration forms, KYC verification, or contacting support.
• Automatically: When you use our website or app, some information is collected automatically through cookies, log files, and technical tracking.
• Via Third Parties: Limited transaction data may be received from payment providers (Mobile Banking, Nagad, etc.) for verification purposes.
• From Public Sources: Legitimate public records may be checked for fraud prevention or identity verification purposes.

4 How Your Information Is Used

Baj8 uses your data only for the purposes listed below. We never use your information for unnecessary or unauthorized activities.

• To create, manage, and secure your account.
• To process deposits, withdrawals, and other financial transactions.
• To complete age verification (18+) and the KYC process.
• To personalize your gaming experience and send you relevant bonus offers.
• To prevent fraud, money laundering, and other illegal activities.
• To provide customer service and technical support.
• To fulfill legal obligations and meet regulatory requirements.
• To analyze data for improving service quality and developing new features.

We do not share your personal data with any advertising networks or marketing companies. Our promotional communications are exclusively about baj8's own offers — never third-party products or services.

5 Information Sharing & Disclosure

Baj8 is highly cautious about sharing your personal data with third parties. Such sharing occurs only in the limited circumstances described below:

• Payment Providers: Necessary information is shared with Mobile Banking, Nagad, Rocket, or your bank to process financial transactions.
• Legal authorities: Data may be disclosed to the relevant authorities in response to a court order or lawful investigation.
• Technology Partners: Technology companies that support our platform operations (hosting, cybersecurity) are granted access only to the data strictly necessary for their function.
• Responsible Gaming Organizations: If a user's gaming behavior raises concerns, limited information may be shared with relevant support organizations.

Outside of the cases listed above, your data is never shared with third parties without your explicit written consent. Your data is never sold or rented for advertising or commercial purposes.

6 Cookie Policy

Baj8's website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.

• Essential cookies: Required to maintain login sessions and core platform functionality. Disabling these cookies will prevent the platform from working properly.
• Performance Cookies: Data on which sections of the site receive the most traffic and how fast pages load is collected and used to improve our services.
• Functional cookies: Used to remember your language preference, theme settings, and similar choices.
• Analytics Cookies: Used to analyze overall user behavior — on a completely anonymous basis.

You can manage cookies at any time through your browser settings. Note that disabling essential cookies may prevent certain key features of the platform from working correctly.

7 Data Retention Period

Baj8 does not retain your data beyond what is necessary. Retention periods depend on the type of data and the purpose for which it was collected.

• Account information: Retained for the duration of the active account and for a minimum of 5 years after closure (for legal compliance).
• Transaction Records: Financial transaction data is retained for up to 7 years.
• KYC documents: May be retained for 5–10 years as required by regulatory authorities.
• Support conversations: Retained for a maximum of 3 years.
• Cookie & session data: Automatically deleted at the end of a session or after a maximum of 12 months.

Once the retention period expires, your data is securely deleted or anonymized so you can no longer be identified.

8 Your Rights

Under baj8's Privacy Policy, you have the following rights. You may exercise any of these rights at any time.

• Right to Know: You have the right to know what data we hold about you and how it is being used.
• Right to Rectification: You may request corrections if any of your data is inaccurate.
• Right to Erasure: You may request deletion of your data unless we are required to retain it by law.
• Right to Restrict Processing: You can request that processing of your information be restricted in certain circumstances.
• Right to Data Portability: You have the right to obtain a copy of your data.
• Right to object: You can object to your information being used for specific purposes.

To exercise any of these rights, please contact our support team. We typically respond to requests within 30 business days.

9 Children's Privacy

Baj8 is an 18+ platform. We do not knowingly collect personal data from minors (under 18). Age verification is mandatory at the time of registration.

If we discover that a minor has created an account using false information, the account will be immediately suspended and all collected data will be deleted. If a parent or guardian suspects their child is using our platform, please contact us right away.

10 Security Measures

Baj8 employs industry-standard security measures to protect your data. Our security framework is regularly updated and audited.

• 256-bit SSL/TLS encryption — applied to all data in transit.
• AES-256 encryption — for all sensitive data at rest.
• Two-Factor Authentication (2FA) — to secure your account.
• Firewall & intrusion detection systems — to block unauthorized access.
• Regular penetration testing — to identify and address vulnerabilities.
• Strict data access controls for staff — only authorized personnel can access data on a need-to-know basis.

Please note that no one can guarantee 100% security on the internet. Change your password regularly and never share it with anyone.

11 Policy Changes

Baj8 may update this Privacy Policy from time to time. Changes may be driven by new legal requirements, technological developments, or service improvements.

For significant changes, we will notify you by email or through platform notifications. Continued use of the platform after any changes is considered acceptance of the updated policy. We recommend reviewing this page regularly.

The date of each policy update will be noted in the "Last Updated" section at the top of the page.

12 Contact

If you have any questions, concerns, or requests regarding our Privacy Policy, please reach out to our dedicated support team.